100% Money-Back Guarantee
We stand behind our product. If you're not satisfied for any reason, we'll make it right.
How It Works
Contact us within 30 days of receiving your order. Email us at support@zumano.de with your order number. We'll process your refund — no hassle, no hoops.
Refund Details
Refunds are processed within 5–7 business days after approval. Refunds are issued to your original payment method. Shipping costs are non-refundable for priority shipping orders.
Opened Products
Since this is a personal hygiene product, we cannot accept returns of opened or used bottles. However, if the product didn't work for you, reach out — we'll find a solution. That's our guarantee.
Damaged or Wrong Items
If your order arrives damaged or you received the wrong item, email us with a photo and your order number. We'll send a replacement or full refund immediately.
Questions?
Email us at support@zumano.de — we respond within 24 hours.